What We Do
- Support rep can see the problematic device via customer’s smartphone
- Instructive photos or videos are sent directly to the customer’s smartphone
- Advanced chat platform uses existing text platforms
- No need for customers to install any app on their smartphone
- Reduces technicians’ field visits
- Reduces average handling time
- Increases service reps' motivation
- Increases customer satisfaction
- Multi-platform work
- Full support of common browsers
- Support on a variety of smartphones
- RT Report and Dashboard systems
SoluPix is a cloud-based service that provides visual hardware support allowing you to shorten support call time and prevent unnecessary field technicians’ visits.
SoluPix provides support via the customer’s smartphone, allowing the customer to share pictures/video of the problematic hardware/product. The support technician then provides visual instructions on the same picture/video back to the customer’s smartphone for rapid problem resolution.
SoluPix helps our call center representatives to chat easily and in a friendly manner with our customers. Our customers feel comfortable with this innovative technology, never before seen in the customer care arena.
SoluPix contributes a lot in working with our clients. What can't be understood via phone call, is visualized via SoluPix using the customer's smartphone. The service is shortening our call duration and increases customers' satisfaction level. The user experience is comfortable for both representatives and customers.
Why Choose SoluPix?
Wide Browser Support
Our cloud-based solution is designed to save costs to your organization. Our service is designed to display well on most modern devices, including desktops, tablets, and smartphone.
SoluPix helps you to analyse your representatives' performance and provides you with built-in performance scoring and comparison.
HTML5 & CSS3
Built using the most modern tools, our service can be integrated with multiple-platforms including web & desktop applications.