What We Do
- Provide a wide range omni-channel platform to connect your email accounts, website chats, Facebook page & messenger, SMS, IVR and many more
- Expand your customers options to reach your business via desktop or mobile
- Automatically dispatch your tickets using enhanced text analysis engine and smart balancing algorithm
- Support rep can see the problematic device via customer’s smart-phone and send back instructive photos or videos
- Allow your customers to easily fill and sign on-line secured documents with your support rep
- No need for customers to install any app on their smart-phone
- Reduces technicians’ field visits & average handling time
- Increases service reps' motivation & satisfaction
- Allow multi-platform work from anywhere
- Full support for all common browsers
- Support on a variety of smart-phones & mobile OS
- Real-time reports, alerts and enhanced online dashboard
Glassix is A cloud-based an Omni-channel visual platform for support centers that provides visual enhanced tools allowing you to shorten support call time and prevent unnecessary field technicians visits.
Glassix provides a direct support channel via the customer’s smart-phone or any other desired channel, allowing the customer to share pictures/video of its' problematic product/service. The support technician then provides visual instructions to the customer’s smart-phone for rapid problem resolution.en provides visual instructions on the same picture/video back to the customer’s smartphone for rapid problem resolution.
Glassix helps our call center representatives to chat easily and in a friendly manner with our customers. Our customers feel comfortable with this innovative technology, never before seen in the customer care arena.
Glassix contributes a lot in working with our clients. What can't be understood via phone call, is visualized via Glassix using the customer's smartphone. The service is shortening our call duration and increases customers' satisfaction level. The user experience is comfortable for both representatives and customers.
Why Choose Glassix?
Wide Browser Support
Our cloud-based solution is designed to save costs to your organization. Our service is designed to display well on most modern devices, including desktops, tablets, and smartphone.
Glassix helps you to analyze your representatives' performance and provides you with built-in performance scoring and comparison.
HTML5 & CSS3
Built using the most modern tools, our service can be integrated with multiple-platforms including web & desktop applications.