What We Do

  • Support rep can see the problematic device via customer’s smartphone
  • Instructive photos or videos are sent directly to the customer’s smartphone
  • Advanced chat platform uses existing text platforms
  • No need for customers to install any app on their smartphone
  • Reduces technicians’ field visits
  • Reduces average handling time
  • Increases service reps' motivation
  • Increases customer satisfaction
  • Multi-platform work
  • Full support of common browsers
  • Support on a variety of smartphones
  • RT Report and Dashboard systems

Macbook

SoluPix is a cloud-based service that provides visual hardware support allowing you to shorten support call time and prevent unnecessary field technicians’ visits.
SoluPix provides support via the customer’s smartphone, allowing the customer to share pictures/video of the problematic hardware/product. The support technician then provides visual instructions on the same picture/video back to the customer’s smartphone for rapid problem resolution.

Download English Brochure Download Hebrew Brochure

Latest News

28Oct.
IVR tickets
Guy Shalom
Our new version enables opening tickets directly from your IVR.
11Oct.
Video Support
Guy Shalom
Sending videos is now available on Apple's devices.

Testimonials

Why Choose SoluPix?


Wide Browser Support

Our cloud-based solution is designed to save costs to your organization. Our service is designed to display well on most modern devices, including desktops, tablets, and smartphone.

Online Dashboard

SoluPix helps you to analyse your representatives' performance and provides you with built-in performance scoring and comparison.

HTML5 & CSS3

Built using the most modern tools, our service can be integrated with multiple-platforms including web & desktop applications.